PearlCare
Stay focused on growing your business. We take care of your systems.
PearlCare addresses the needs and activities during the operational and management phases of your solutions. From the moment you launch, Pearl supports your business with everything that follows. We provide assistance whenever you need it, and our advisors recommend improvements and actions to simplify and enhance your company's daily operations.
Round-the-clock support
Pearl guarantees the availability and continuous upgrading of your systems. We provide user support from local experts whenever needed, including 24/7 support if desired.
We take full responsibility for your systems, offering comprehensive support and development for your solutions. Our Application Management Services (AMS) provide strategic advice to ensure you remain at the forefront of technological advancements.
We challenge and assist you in becoming a leader in your segment, by implementing strategic improvements and changes to your systems.
Global Reach and Expertise
Pearl operates in Norway, Sweden, Finland, Iceland, Latvia, Poland, Ukraine and Singapore. We possess deep expertise in the SAP ERP solutions and the e-commerce domain, offering a diverse range of products in our portfolio. In today's system landscape, the ability to understand and share data with business partners is crucial. Therefore, we excel in both data analysis and system integrations.
We recognize that successful companies prioritize their employees' well-being. Pearl supports the Human Experience Management (HxM) domain, with a focus on SAP SuccessFactors.
For support beyond our current locations, we can arrange global assistance. As a SAP Platinum Partner and a member of United VARs, Pearl has a worldwide reach.
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Some of our PearlCare customers
Learn how PearlCare improves Motek's operational efficiency
– Over many years, Pearl has shown that they are a partner we can trust to deliver solutions that work. We have virtually had no downtime in 11 years, and this is crucial for us, who make a living from satisfied customers.
PearlCare services and technologies
Pearl is a SAP expert. We support both on-prem and cloud solutions, as well as a wide range of other technologies to complement your needs.
Flexible pricing models
Silver
For customers requiring basic operation of their solutions, support and change needs vary significantly and are billed on a time and materials basis.
- Access to Pearl ServiceDesk - 2 users
- Application Operations - AO
- Priority access to resources
- Discounted hourly rates
Gold
For customers seeking greater predictability in operational costs and system security, support and changes are provided on a time and materials basis, reflecting the varying needs of each situation.
- Access to Pearl ServiceDesk - 10 users
- Application Operations - AO
- Priority access to resources
- Discounted hourly rates
- Application Management Monitoring(AMM)
- Security Patching
- Extended security package
- Possibility of dedicated team
- Pearl Rise Services(EAO)
- Release & Deploy management
Platinum
For customers desiring high cost predictability for system operation and support, we offer a fixed monthly price covering all services except for improvements and changes.
- Access to Pearl ServiceDesk - 25 users
- Application Operations - AO
- Dedicated team for your company
- Solution architect
- Discounted hourly rates
- Application Management Monitoring(AMM)
- Security Patching
- Extended security package
- Pearl Rise Services(EAO)
- Release & Deploy management
- Application Management(AM) - Support & Incident
- Licensing advisory
- Client Executive - your representative
Partner Center of Expertise (PCoE)
Pearl is certified by SAP to manage customers on behalf of SAP. The SAP Partner Center of Expertise (PCoE) consists of certified consultants who specialize in key areas such as S/4 HANA and SAP basis operations. Local language and cultural needs supported by competence centers in Norway, Sweden, Finland, Iceland, Latvia, Poland, Ukraine and Singapore.
