Stay focused on growing your business. We take care of your systems.
PearlCare addresses the needs and activities during the operational and management phases of your solutions. From the moment you launch, Pearl supports your business with everything that follows. We provide assistance whenever you need it, and our advisors recommend improvements and actions to simplify and enhance your company's daily operations.
Round-the-clock support
Pearl guarantees the availability and continuous upgrading of your systems. We provide user support from local experts whenever needed, including 24/7 support if desired.
We take full responsibility for your systems, offering comprehensive support and development for your solutions. Our Application Management Services (AMS) provide strategic advice to ensure you remain at the forefront of technological advancements.
We challenge and assist you in becoming a leader in your segment, by implementing strategic improvements and changes to your systems.
Global Reach and Expertise
Pearl operates in Norway, Sweden, Finland, Iceland, Latvia, Poland, Ukraine and Singapore. We possess deep expertise in the SAP ERP solutions and the e-commerce domain, offering a diverse range of products in our portfolio. In today's system landscape, the ability to understand and share data with business partners is crucial. Therefore, we excel in both data analysis and system integrations.
We recognize that successful companies prioritize their employees' well-being. Pearl supports the Human Experience Management (HxM) domain, with a focus on SAP SuccessFactors.
For support beyond our current locations, we can arrange global assistance. As a SAP Platinum Partner and a member of United VARs, Pearl has a worldwide reach.
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Some of our PearlCare customers
PearlCare improves Motek's operational efficiency
Over many years, Pearl has shown we are a partner to trust to deliver solutions that work. We have virtually had no downtime in 11 years, and this is crucial for us, who make a living from satisfied customers.
PearlCare services and technologies
Pearl is an SAP expert. We support both on-prem and cloud solutions, as well as a wide range of other technologies to complement your needs.
SAP Grow
SAP Grow a public cloud ERP solution offering best-practice AI processes, scalability and rapid implementation. PearlCare AMS enhances its value by providing continuous support, proactive maintenance, and process optimization, ensuring system stability, compliance, and innovation. This helps businesses maximize ROI, reduce downtime, and adapt seamlessly to evolving needs.
SAP RISE
SAP RISE is a cloud-based transformation package that helps businesses migrate to SAP S/4HANA with a flexible, subscription-based model. PearlCare AMS adds value by ensuring system stability, continuous improvements, and proactive support, optimizing performance, reducing risks, and enabling businesses to focus on innovation while maintaining operational efficiency.
Partner Managed Cloud (PMC)
Partner Managed Cloud (PMC) allows customers to run their SAP systems on a hyperscaler or your own hosting partner while leveraging a Pearl’s managed services. PearlCare AMS adds value by providing proactive monitoring, security, continuous optimization, and innovation support, ensuring system stability, cost efficiency, and seamless scalability without the complexity of in-house management.
Flexible pricing models
Silver
For customers requiring basic operation of their solutions, support and change needs vary significantly and are billed on a time and materials basis.
- Access to Pearl ServiceDesk - 2 users
- Application Operations - AO
- Priority access to resources
- Discounted hourly rates
Gold
For customers seeking greater predictability in operational costs and system security, support and changes are provided on a time and materials basis, reflecting the varying needs of each situation.
- Access to Pearl ServiceDesk - 10 users
- Application Operations - AO
- Priority access to resources
- Discounted hourly rates
- Application Management Monitoring(AMM)
- Security Patching
- Extended security package
- Possibility of dedicated team
- Pearl Rise Services(EAO)
- Release & Deploy management
Platinum
For customers desiring high cost predictability for system operation and support, we offer a fixed monthly price covering all services except for improvements and changes.
- Access to Pearl ServiceDesk - 25 users
- Application Operations - AO
- Dedicated team for your company
- Solution architect
- Discounted hourly rates
- Application Management Monitoring(AMM)
- Security Patching
- Extended security package
- Pearl Rise Services(EAO)
- Release & Deploy management
- Application Management(AM) - Support & Incident
- Licensing advisory
- Client Executive - your representative
Partner Center of Expertise (PCoE)
Pearl is certified by SAP to manage customers on behalf of SAP. The SAP Partner Center of Expertise (PCoE) consists of certified consultants who specialize in key areas such as S/4 HANA and SAP basis operations. Local language and cultural needs supported by competence centers in Norway, Sweden, Finland, Iceland, Latvia, Poland, Ukraine and Singapore.
